Welcome to My Edge Style Sales Store’s FAQ section. We’ve compiled answers to the most common questions about our premium designer fashion, global delivery, and shopping experience. Can’t find what you need? Contact our style advisors at [email protected].
About Our Store
What is My Edge Style Sales Store?
We’re a premium online destination for curated designer fashion, offering effortless global delivery of high-end accessories, clothing, and footwear. Our collection includes everything from Tory Burch flats to Karl Lagerfeld dresses, all carefully selected for the fashion-forward customer who values both style and convenience.
Where are you located?
Our headquarters and fulfillment center is located at 1429 Harrison Avenue, Panama City, US 32401. This strategic location allows us to efficiently process and ship orders worldwide.
Product Questions
What types of products do you offer?
Our carefully curated selection includes:
- Accessories: Belts, bracelets, earrings, eyewear, and fashion watches
- Bags: Handbags, backpacks, duffle bags, and travel accessories
- Footwear: Boots, clogs, flats, and heels
- Clothing: Dresses, hoodies & sweatshirts, jeans, coats & outerwear
How do I know if a product is authentic?
Every item in our collection is sourced directly from authorized distributors or designers. Our Panama City team hand-checks each product for quality and authenticity before shipping. We guarantee the authenticity of all items sold through My Edge Style Sales Store.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. You can also choose to checkout through PayPal for an additional layer of security.
Do you offer gift cards or store credit?
Currently, we don’t offer physical or digital gift cards. However, we’re working on introducing this feature to make gifting our designer pieces even easier.
Shipping & Delivery
Where do you ship?
We ship worldwide to most countries, excluding some remote areas. Our most popular destinations include the United States, European Union, Australia/NZ, and Japan/South Korea. Some Asian destinations may experience slightly longer transit times due to customs processing.
What are my shipping options?
We offer two convenient shipping methods:
- Express Shipping (DHL/FedEx): $12.95, delivered in 10-15 business days after processing. Includes full tracking and signature confirmation.
- Free Standard Shipping (EMS): Free on orders over $50, delivered in 15-25 business days after processing. Our eco-conscious choice with signature-free delivery available.
How can I track my order?
We recommend creating a free account during checkout to track your order in real-time and receive personalized delivery updates. Tracking information is also sent directly to your email with delivery estimates.
Will I have to pay customs fees?
Customs fees vary by country but are typically minimal for fashion items under $800 in value. We handle all international paperwork and customs-ready packaging to streamline the process.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, undamaged, and in their original packaging with all tags attached. Simply email our style advisors at [email protected] to initiate your return.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is faulty. We recommend using a trackable shipping method as we can’t be responsible for lost return packages.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Note that shipping fees are non-refundable.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or color, please return the original item (following our return policy) and place a new order for the desired item.
Account & Customer Service
How do I create an account?
You can create an account during checkout by selecting “Create Account.” This allows you to track orders in real-time, save your shipping information for faster checkout, and receive personalized style recommendations.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password. If you don’t see the email, please check your spam folder.
How can I contact customer service?
Our style advisors are available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).
Still have questions? Our style advisors are here to help you with any aspect of your My Edge Style experience. Email us at [email protected] and we’ll ensure you receive the premium service that matches our designer collections.